FreshJive - Check out this post at TiVo Community. LONG thread, but basically, the motto is - keep trying. Comcast is frustrating to deal with. eventually you'll get in touch with someone that knows something. It even provies the comcast corporate number (luckily i didn't have to go that far).
http://www.tivocommunity.com/tivo-vb...d.php?t=316310
I also relayed my story with Comcast in the TiVo HD thread here on dallas-mavs.com:
http://www.dallas-mavs.com/vb/showthread.php?t=30916
(post #23)